We want every Swoop's Custom Headquarters order to match the design and details you approved.
CUSTOM & PERSONALIZED ORDERS
Because custom and personalized apparel is made specifically for your order, custom items are final sale after the design is approved and production begins.
CANCELLATIONS & CHANGES
Cancellations or design changes may be requested before final design approval and before production begins.
Once an approved order enters production, cancellation or major changes may no longer be possible. If a change can still be made after production has started, it may affect the completion timeline or cost.
IF WE MAKE A MISTAKE
If Swoop's Custom Headquarters sends the wrong item, wrong garment size, prints something different from the approved design, or the item has a printing defect, contact us so the issue can be reviewed and corrected.
Depending on the issue, the solution may include a correction or replacement.
REPORTING AN ORDER ISSUE
Please contact us within 7 days of receiving your order and include clear photos of the item and the problem.
Email: ohioplaya29@gmail.com
WHAT IS NOT COVERED
Order issues generally do not include normal wear, damage caused by incorrect washing or care, customer-provided spelling/details that were approved, or a change of mind after final design approval.
BEFORE YOU APPROVE
Please review wording, spelling, dates, numbers, garment type, size, colors, and print placement carefully before giving final approval.
This policy does not limit any rights that may apply under applicable law.